The Necessity of Redefining the Principles of Process Management
Ładowanie...
Data
2017
Autorzy
Tytuł czasopisma
ISSN czasopisma
Tytuł tomu
Wydawca
Wyższa Szkoła Biznesu - National Louis University in Nowy Sącz and Foundation for the Dissemination of Knowledge and Science “Cognitione”
Abstrakt
The rapid development of process management and its practical uses stems
from the changing conditions of business, which are the result of overlapping
and mutually stimulating changes in business culture, social conventions, the
development of information and communication technologies, as well as the
process of globalization and changes in the principles of competition themselves.
For several years now it has become apparent that practical methodologies and
IT systems supporting the implementation and use of process management in
organizations are developing at a much more rapid pace than their theoretical
underpinnings. The 3rd wave of development of process management, which has
been initiated around the year 2003, is becoming increasingly less responsive to
the requirements of modern business. The first aim of this article is to stress the
need for further theoretical reflection on traditional process management, which
due to changes in the paradigms of the knowledge economy may be used in the
case of a mere 20%-30% of the processes within the organization. The second aim
of the article is to showcase the direction and the characteristics of the 4th wave
of process management, which mostly stem from practical solutions. The article
presents the development of BPMS and CMS systems and the implementation
methodologies which use them, showing how both are becoming closer to one
another, or rather, how both are turning in the direction brought about by
the needs of the clients. This development has a fundamental significance for
practitioners dealing with the preparation of tools and the implementation of
methodologies pertaining to process management and knowledge management
within organizations, by defining the direction of further development
for both their systems and services. At the same time, it allows scholars
researching process management to analyze and, if the need arises, introduce
corrections to the concept of the 4th wave of BPM, as well as make insights
into the effects of the change, which, for all intents and purposes, is ongoing.
Opis
Słowa kluczowe
business process management (BPM), dynamic business process management (dynamic BPM), case management, knowledge management (KM), the third wave of BPM, the fourth wave of BPM
Cytowanie
Business and non-profit organizations facing increased competition and growing customers' demands : volume 16 : proceedings of the 16th Conference: Tomaszowice, Poland, 19-20 June 2017. Ed. by A. Nalepka, A. Ujwary-Gil. Nowy Sącz : WSB-NLU ; Nowy Targ : Foundation for the Dissemination of Knowledge and Science “Cognitione”, 2017. S. 249-269